1. Where can I create a customer account?
2. The advantages of a customer account?
3. Can I place an order without a customer account?
4. I am a business customer
5. My customer account
6. My orders
7. Click & Collect
   
8. Returns & Refunds
9. Further questions
   

Where can I create my customer account?

Here you can create your personal customer account at any time. With an account, you can place orders faster in the future and always have an optimal overview of your current and past orders.
When creating your password, you can either specify a personal password or let our system generate one for you.
After successful registration, you will immediately receive a confirmation email. If you do not receive an email, please check your spam folder or contact us.

Please always provide a correct email address!

The advantages of a customer account?

Your benefits of a customer account at benenaturprodukte:

• Track orders online
• Overview of all past orders
• Create and manage wish lists
• Address book management
• Bonus program
• Stock notification
• Birthday gift
• Manage privacy settings
• Email reminders
• Extended product information
• Document downloads (specifications, safety data sheets, knowledge compendium, etc.)
  

Can I place an order without a customer account?

You have the option to place an order as a "guest". In this case, you will have to re-enter your details for each order. These will not be saved.

As a guest, unfortunately, you will not benefit from our bonus points program, promotions, or the additional advantages of a customer account.

If you have previously made a purchase as a guest and wish to create a customer account, you must register as a new customer. Alternatively, you can send us an "email", and we can convert your guest account into a regular account.

I am a business customer

Are you a company and interested in our products?

Since our business prices are exclusively for resellers in the health and cosmetics sectors, you can register as a business customer.

After receiving and verifying your business license, we can activate you as a business customer.

To register, please click here.

As a registered business customer, you also have the option to download specifications, safety data sheets, etc., free of charge in the self-service area.

My customer account

Changing login details:
You can update your email address and password at any time in your customer account.

Forgotten password?
You can easily reset your password here. Enter the email address linked to your customer account, and you will receive an email with further instructions.

Deactivate my customer account?
If you wish to deactivate your account, you can do so under Privacy > My Account. Please note that this action is irreversible.

Change my shipping or billing address?
Address changes for open orders can only be made by our customer service. Please contact us via the contact form or by phone at 0043 4762 44340.